FAQ
Shopping
What if an item is sold out or unavailable in my size?
Sizes and products can sell out. If an item, size, or color is unavailable, contact us at help@aonocloth.com with the product name, size, and color. We will confirm available restock information or suggest an available option.
How do I use a coupon code?
If you have a valid coupon code, enter it in the discount or coupon field at checkout before payment. Coupon codes must be applied before an order is placed and cannot be added after payment.
I am not sure about sizing. How should I choose?
Please check the size chart and product details on the product page before placing an order. If you need help with measurements or fit, contact us before purchase.
Do you have a physical store?
Aono Cloth is currently an online-only store. We sell through https://aonocloth.com/ and currently serve customers in the United States only.
Why did I receive only part of my order?
Some orders ship in more than one package when items are packed separately, require additional quality checking, or cannot be shipped safely together. Each package receives separate tracking information.
Why is the product color slightly different from what I saw online?
Product colors can differ slightly because of lighting, photography, screen settings, and display differences. We display product images and descriptions as accurately as possible.
Payment
How do I pay for my order?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. Select your preferred payment method at checkout.
Can I cancel an order after payment?
Contact us immediately. We cancel and refund orders that have not entered processing. Processed or shipped orders cannot be canceled.
Shipping
How much is shipping?
Orders of $36.00 or more qualify for free standard shipping. Orders under $36.00 have a $6.00 standard shipping fee. The shipping amount will be shown before payment at checkout.
Which country do you ship to?
We currently accept orders for delivery addresses in the United States only. Shipping addresses outside the United States cannot be accepted.
When will my order be processed?
Orders are processed within 1-2 business days after payment approval and item availability confirmation. Orders placed on weekends or U.S. public holidays begin processing on the next business day.
How long does it take to receive my order?
Estimated total delivery time is 8-14 business days from the order date. This includes 1-2 business days for processing and 7-12 business days for standard transit after shipment.
How do I check my order status?
After your order ships, we send a shipping confirmation email with tracking information. Tracking updates appear within 24-72 hours after the carrier receives the package.
Returns
Can I return my item?
We accept return requests within 30 days after delivery. Items must be unused, unwashed, undamaged, and in original condition. Please contact us before sending any item back.
Who pays return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
When will I receive my refund?
Approved returns are processed within 5 business days after we receive and inspect the returned package. Approved refunds are issued to the original payment method. Bank or payment-provider posting times apply after we issue the refund.
Need More Help
If you have any questions about shopping, payment, shipping, tracking, returns, or exchanges, please contact us.
Customer Service Email: help@aonocloth.com
Business Hours: Monday-Saturday, 9:00 AM-6:00 PM Pacific Time (PT), Los Angeles, excluding U.S. public holidays.